ERP Master Data Manager

The ERP Master Data Manager is responsible for establishing, governing, and maintaining the integrity, quality, and consistency of master data across all ERP (Microsoft Dynamics AX / Dynamics 365) and CRM systems. This role ensures that master data supports seamless business processes, reporting accuracy, and compliance with company standards.

Key Responsibilities:

• Define and implement master data management (MDM) strategies, policies, standards, and procedures for key domains (e.g., products, customers, vendors, pricing, chart of accounts).
• Establish and lead data governance structures and collaborate with business data owners and stewards.
• Manage and oversee day-to-day master data operations in ERP and CRM systems, ensuring timely and accurate data creation, updates, and deletions.
• Coordinate with business units to align master data processes with operational requirements.
• Monitor data quality using validation rules, cleansing procedures, and exception handling.
• Define and track key data quality metrics (accuracy, completeness, consistency, uniqueness, timeliness).
• Lead root cause analysis and corrective actions for data issues.
• Ensure that ERP master data is structured correctly to support reporting platforms (Power BI, QlikView, Cognos) and data warehouses (IBM Netezza).
• Work closely with ERP & CRM Architects, IT, Business Process Owners, and Reporting/BI teams.
• Support ERP/CRM rollouts, upgrades, and integration projects by managing data migration and cleansing activities.
  Identify and implement process improvements to enhance master data accuracy, efficiency, and automation.
• Stay updated with Microsoft Dynamics 365 data management features and recommend adoption of best practices.

Key Skills & Qualifications:

• In-depth knowledge of master data structures and processes within Microsoft Dynamics AX (Axapta) and Dynamics 365 Finance & Operations.
• Experience working with data integration tools and techniques.
• Familiarity with BI/reporting platforms such as Power BI, QlikView, Cognos, and data warehouses like IBM Netezza.
• Experience with MDM principles, data governance frameworks, and data stewardship programs.
• Attention to detail with a strong focus on data accuracy and completeness.
• Strong organizational, communication, and stakeholder management skills.
• Proactive approach to identifying and resolving data-related issues.
• 5+ years of experience in master data management, preferably within ERP environments.
• Experience in multi-country or multi-entity environments is preferred.
• Experience with Microsoft Dynamics 365 and/or AX (Axapta) is required.
• Certifications in data management or Dynamics 365 are a plus.